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SERVICES » CRISIS COMMUNICATIONS

Crisis Communications

In a crisis, it is difficult for clients to see beyond the chaos. We offer an objective perspective on how the public, elected leaders and the media are likely to view the situation.

Whether you are preparing for the "what if" situation or are in the thick of a crisis, talk is cheap; action is priceless. Our ability to help in a crisis comes from veteran experience. Whether a high-profile lawsuit, layoffs, bankruptcy, or an explosion at a factory, we have the talent and institutional knowledge that can make the difference between control and escalation. Our services include:
  • Strategic Response
  • Crisis Plan Development
  • Crisis Training
  • Spokesperson Support
  • Crisis Communication Management
  • Website development and Digital Communications
  • Social Media
  • Media Monitoring

PROJECTS

Gumps Department Store, San Francisco

Gumps Department Store, San Francisco

Singer Associates established and instituted a corporate communications program that served to protect brand reputation during the historic sale of Gump's, the most famous department store in San Francisco. READ MORE »
Assemblywoman Mary Hayashi

Assemblywoman Mary Hayashi

Singer represented Assemblywoman Mary Hayashi after she was arrested for shoplifting from Neiman Marcus. The media said that Singer helped her look "sympathetic." READ MORE »
Alta Bates Hospital Kidnapping

Alta Bates Hospital Kidnapping

The agency spearheaded Alta Bates hospital's successful media and community relations campaign following the abduction of two-day-old "Baby Kerri" from her mother's room. READ MORE »
Jack-in-the-Box

Jack-in-the-Box

We worked with the president of Jack-in-the-Box Restaurants (NYSE Foodmaker – JACK) in response to a food poisoning outbreak linked to contaminated ground beef. READ MORE »
MBA Polymers

MBA Polymers

Singer Associates was hired by MBA Polymers, Inc., a plastics recycling company, after an explosion caused a fatal fire at their warehouse in Richmond, Calif. READ MORE »
Levi Strauss & Co.

Levi Strauss & Co.

Singer Associates designed and coordinated the crisis and corporate communications program for the closure of the majority of Levi Strauss & Co.'s North American manufacturing plants. READ MORE »
San Francisco Bar Pilots Association/Bay Area Oil Spill

San Francisco Bar Pilots Association/Bay Area Oil Spill

The Cosco Busan, a 900-foot long freighter departing from the Port of Oakland, struck one of the towers of the Bay Bridge causing some of the vessel’s fuel tanks to rupture, spilling some 58,000 gallons of bunker fuel into the San Francisco Bay. READ MORE »
Tiger Incident at San Francisco Zoo

Tiger Incident at San Francisco Zoo

Singer Associates was retained following a fatal tiger attack at The San Francisco Zoo on December 25, 2007. READ MORE »
Preventing a BART Strike and Labor Issues

Preventing a BART Strike and Labor Issues

Singer Associates has represented BART for over twenty years. READ MORE »
Chevron Richmond Refinery

Chevron Richmond Refinery

Singer Associates is responsible for Chevron Richmond's digital and internet strategy. It also helped the company create the first community news website of its kind, the Richmond Standard. READ MORE »